This web site is owned and operated by Walcot Organic Nursery Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.
Our Contact details:
Walcot Organic Nursery Ltd
Lower Walcot Farm, Walcot Lane,
Telephone: 01905 841 587
Fax: 01905 841 587
Company number: 03932364
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
We accept debit and credit cards. Other than through the website you may send your card information via phone or post.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case we are no longer able to supply a particular product for some reason. In this case we will contact you to discuss alternatives.
Shipping And Handling
1 to 4 Trees/Bushes – £15.00
5 to 9 Trees/Bushes – £16.00
10+ Trees/Bushes – £17.00
Carriage costs apply to UK mainland. Deliveries to mainland North Scoland – postcodes AB, IV1-39, KW, PA21-40, PH19-41 & 49 will be charged a £10 supplement.
For deliveries to UK islands (inc Scottish islands) & Ireland please contact us for a price. We use a next day carrier service (north & west Scotland 2/3 days). The carrier service is excellent but we are not responsible for any delays caused by them.
We supply trees from late November when dormant. In the case of early orders we will contact you late November to arrange a convenient delivery or collection date. Orders made in the dormant season from late November will be available as soon as possible after ordering. We will contact you to arrange a convenient delivery or collection date.
If your item is not in stock, we can back order for you. You will always be contacted with the option to cancel your order if you would rather not wait.
For orders made from the UK or from the EU no VAT is added to fruit trees or bushes. VAT is included in the carriage charge.
Payment Card Security
We take card security very seriously. For your security we use a Payment Service Provider, Sage Pay, who fully comply with card security standards. When your order is placed at our website your card numbers are held by the Payment Service Provider until being committed. We do not see or have a record of your card details
Please contact us if we there are any complaints or shortages so we can rectify.
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01905 841 587 (International +44 01905 841 587)
or fax us on 01905 841 587 or write to us at Lower Walcot Farm, Walcot Lane, Drakes Broughton Pershore Worcestershire WR10 2AL United Kingdom.
Walcot Organic Nursery Ltd do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
We do produce an e-mail newsletter and will send the occasional newsletter to people who have bought from us and have expressed an interest in our products for whom we have their e-mail address. If you do not wish to receive please let us know. There will be an ‘unsubscribe’ link at the bottom of each e-newsletter.
- Take and fulfil customer orders.
- Administer and enhance the site and service.
- Only disclose information to third-parties for goods delivery purposes.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm.