Privacy

Privacy Policy

Introduction

At Walcot Organic Nursery we take online security seriously and are committed to ensuring that your privacy is protected.

Personal Data

Walcot Organic Nursery uses the information collected from you to process your order and to send you occasional e-newsletters.

– When ordering through the website, by phone, post, or when visiting us, you will be asked to provide us with some personal information such as your name, address, phone number and email address. This information is used to process your order, send you catalogues should you request them and to communicate with you should any query arise.

– We also collect your data when you request a catalogue or subscribe to our occasional e-newsletter. You can unsubscribe at any time by clicking on the ‘unsubscribe’ button at the bottom of the newsletter or e-mail us at enquiries@walcotnursery.co.uk.

– All payments through the website are processed securely by the online payment processor ‘Sagepay’.

Consent

By agreeing to this privacy notice you are consenting to us processing your personal data for the above reasons. You can withdraw consent at any time by contacting us.

Disclosure

Walcot Organic Nursery will not pass your details on to a third party. The only personal data we pass on are to the carrier, if delivery is requested, for the purpose of delivery only.

Data Storage

Walcot Organic Nursery will treat your data with care. Your personal data is only available to authorised staff using secure software.

Retention of data

Walcot Organic Nursery will only keep your personal data for as long as is necessary and for the purpose for which it was collected. If you made a purchase from us, we will keep the information you gave us and details of what you bought for up to eight years from the date of the last transaction with us. The information we use for e-newsletters will be kept with us until you notify us that you no longer wish to receive them

Your rights

While we are in possession of your personal data, you have the right to request the following-

  • Access to the personal data we hold about you.

  • The correction of your personal data when incorrect, out of date or incomplete.

  • That we stop using your personal data for e-newsletters or catalogues.

You can contact us and request to exercise these rights at any time by e-mailing enquiries@walcotnursery.co.uk, phoning or writing to us.

Your request will be acknowledged and acted upon within 14 days.

Complaints

In the event that you wish to make a compliant about how your personal data is being processed by Walcot Organic Nursery, you have the right to complain to us. If we do not provide a response within 30 days you have the right to take your complaint to the Information Commissioners Office.

Contact information:

Walcot Organic Nursery Ltd., Walcot Lane, Drakes Broughton, Pershore,

Worcs., WR10 2AL Tel 01905 841587

If you are unhappy with the response this can be taken to

Information Commissioners Office, Wycliffe House, Water Lane,

Wilmslow, SK9 5AF

Telephone 0303 123 1113 or https://ico.org.uk/global/contact-us/